FREE SHIPPING ON ORDERS OVER $50

FAQ

GENERAL

DEZEN is one of the first circular fashion accessory brands. We use circular design principles by using environmentally friendly plant-based materials that are petroleum free, renewable and safe.

DEZEN ensures sustainability by designing and manufacturing its pieces in the US with zero-waste manufacturing practices and minimal carbon footprint. Our mission is to create beautiful fashionable pieces in a manner that is respectful to the earth and the people who work with us

Yes. Our renewable plant based materials are incredibly light, making your pieces feel weightless! You can wear our pieces all day long and forget they are even on. Beautiful jewelry doesn’t have to be painful.
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Our products are only available for a limited time. As a circular company, we do not create excess inventory therefore our items are never discounted. We may offer occasional exclusive promotions for our selected partners, special holidays or events, but never discounted.

As a low-carbon brand we start with using renewable plant-based resin materials. These materials, once another form, have been engineered for a new life and saved from disposal. We use cutting-edge technology to create our products, in a pollution-free manufacturing environment. We design and create our products in the US, reducing the travel time and distance our products have to go to reach our customers.
Our Grand Signature Hoops have a total 0.13 kg CO2 impact, 5.5 times less than comparable brand's hoop earrings. Additional info on our impact.

Yes, every type of transportation creates CO2. In addition to our low-carbon production approach we also offset our carbon footprint from shipping for every purchase by measuring our CO2 emissions and make a contribution to support forest protection initiatives. Currently we are supporting forest conservation in Jari Pará, 50,480 hectares of primarily virgin

Amazon forest in Brazil.The project provides habitat to 2,070 species of animals and 340 species of plants.

Ethical products emphasize the importance of taking into account the full lifecycle of the products - from the design, sourcing, and production processes - and looks at everyone and everything affected by it, from the environment, to the employees and the communities where the products are being produced.

We use 100% plastic-free packaging. All of DEZEN’s packaging material comes from vendors with a philosophy similar to ours. Our boxes, envelopes and tissue are made from recycled post-consumer paper. Our pouches are made of organic unbleached cotton and certified by fair trade labor standards. Our clear bags are plant-based and biodegradable. We believe in sustainability from start to finish.

SHIPPING & RETURNS

We offer shipping to the contiguous United States through this web store. If you need items shipped to Hawaii, Alaska, or US territories, pleasecontact us.

We ship from San Francisco within 48 hours of you placing your order. (Except for items noted otherwise.) Please be aware that the shipping days do not include our confirmation processing time

We are unable to accept international orders at this time.

We offer free standard shipping for US orders over $50. For purchases under $50 standard shipping is $5. If you’d like to receive your purchase in a hurry, we offer priority shipping for $20. The final price for shipping options will be given at checkout and determined by order volume and shipping destination. When using standard shipping expect your purchase to arrive in 5-10 business days from the time you place your order. For priority shipping expect your order to process in one day plus arrive in 2 business days.

All of our products are packaged beautifully in sustainable materials and ready for your personal use or to give as a gift. We do not gift wrap the box, but the jewelry is packaged in a ready to give gift box with sparkly golen tissue paper, both made in USA from recycled post-consumer paper and includes a jewelry pouch made of organic unbleached cotton certified by fair trade labor standards.

For every purchase we offset our carbon footprint from shipping by measuring our CO2 emissions and make a contribution to support forest protection initiatives. Currently we are supporting forest conservation in Jari Pará, 50,480 hectares of primarily virgin Amazon forest in Brazil. The project provides habitat to 2,070 species of animals and 340 species of plants.

You have 21 days from your ship date to return products which must be in new condition and original packaging. Your refund will be credited to the original form of payment used to make the purchase.
Please fill out this form first to start the process.

PRODUCT CARE

Our products are made with plant-based resin and golden color plated metal parts. Due to the organic nature of the materials our accessories are both soft and porous. Do not wash them. Do not use ammonia, acetone or any other chemical solutions and avoid contact with moisture and liquid cosmetics, including lotion, sunscreen and perfume. Keep products away from scratching, banging, and chemicals of all kinds, swimming pools, hot tubs, extreme temps, and intense sunlight. Remove jewelry before doing gardening, cleaning, household repairs, swimming, bathing, taking a shower or any strenuous activities.

Only wipe clean with a damp cloth without rubbing and air dry. Store it separately. Pieces are susceptible to scratches and breakage. Handle with care.

Our products are meant for wearing. They should not be used as children’s toys and could be a choking hazard.

 

“A circular economy is based on the principles of designing out waste and pollution, keeping products and materials in use, and regenerating natural systems.” The Ellen MacArthur Foundation


CIRCULAR FAQ

At DEZEN we have designed our entire process to be aligned with circular principles. From the material we use, to our production, to the end-of-life program we offer our customers, we have fully embraced circular design, creating a zero-waste process and an ethical supply chain.

When we design our accessories, we incorporate fashion trends and style using the materials that are best suited for creating the look, while also being safe for our customers and for our planet. We design the products in such a way at the end of their life we can separate the pieces into their various parts, and then redesign.

ENCIRCLE PROGRAM

This is an insider program for our customers to work together with us to close the loop.

Please fill out this form if you would like to join us to make circular fashion possible.

GIVING BACK

In addition to being committed to circular design and using materials that are respectful to maintaining our planet we pledge to donate one percent of all of our sales to 1% for the Planet.
We believe maintaining our planet and how we conduct our business needs to align with our responsibility to maintain the resources and health of the planet.


“The intent of 1% for the Planet is to help fund these diverse environmental organizations so that collectively they can be a more powerful source in solving the world’s problems.”Yvon Chouinard in his book Let My People go Surfing

 

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