FAQ

GENERAL

Q: WHAT MAKES DEZEN UNIQUE?

Our mission is to create beautiful pieces that respond to the fashion sense and individuality that today’s customers are looking for but in a manner that is respectful to the earth and the people who work with us.

Dezen follows circular design principles by using biomaterials that are renewable and safe - lightweight and natural material that allows the pieces to feel airy and comfortable while wearing.

Dezen also ensures sustainability by both designing and manufacturing all its pieces in the US.

Q: HOW OFTEN DO YOU DROP NEW DESIGNS?

We will be dropping new products every 2 weeks. Sign up for our emails to be notified immediately add link or follow us on Instagram

Q: HOW LONG WILL YOUR VOLUMES BE AVAILABLE?

Our products are only available for a limited time. Once we create a new Volume we phase out the prior volume.

SHIPPING & RETURNS

Q: WHERE DO YOU SHIP TO IN THE US?

We offer shipping to the contiguous United States through this web store. If you need items shipped to Hawaii, Alaska, or US territories, please contact us with the form below.

Q: HOW LONG DOES SHIPPING TAKE?

We ship from San Francisco within 1 to 4 business days of you placing your order. (Except for items noted otherwise.) Please be aware that the shipping days do not include our confirmation processing time. 

Q: DO YOU SHIP INTERNATIONALLY?

We are unable to accept international orders at this time.

Q: HOW DO I MAKE RETURNS?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please fill the form below for returns.

RETURN FORM

PRODUCT CARE

Q: HOW DO I TAKE CARE OF MY DEZEN ACCESSORIES?

Our products are made with bio-resin and gold-plated findings, due to the organic nature of the materials the Hoops are both soft and porous. Do not wash them. Do not use ammonia, acetone or any other chemical solutions and avoid contact with moisture and liquid cosmetics, including lotion, sunscreen and perfume. Keep products away from scratching, banging, and chemicals of all kinds, swimming pools, hot tubs, extreme temps, and intense sunlight. Remove jewelry before doing gardening, cleaning, household repairs, swimming, bathing, taking a shower or any strenuous activities.

It should only be wiped clean with a damp cloth without rubbing and let it air dry. Store it separately. This piece is susceptible to scratches and breakage. Handle with care.

Our products are meant for wearing. They should not be used as children’s toys and could be a choking hazard.

ENCIRCLE PROGRAM

Q: WHAT IS THE EN CIRCLE PROGRAM?

Help us close the loop and spread the word through our En Circle program. Introduce your friends to DEZEN and receive exclusive offers.

ASSISTANCE

Please contact us with any questions or special requests. We’ll be happy to assist you.

Have more questions?

Contact Us